About OutboundContact Center :
The Outbound ContactCenter engages with the Axis Bank customers and prospects, virtually, throughdigital media to provide a seamless experience to customers while fulfillingtheir service requirements and using the opportunity to provide financialsolutions via cross-sell and upsell.
The Outbound Contact Center supports therespective Line of Business to achieve and exceed dial targets througheffective use of communication skills and envisages to provide a differentialcustomer experience
About the Role :
This is a full-time virtual role where the TrainingSpecialist is responsible for the creation of training modules for skillsrequired by users at outbound contact center to standardize the trainingcontent for existing process and align and rework the available existingtraining content for standardization.
They are responsible for contentdevelopment for all processes and conducting TTT (Train the Trainer) for thecore team on the content.
Process includes all the Lines of Business catered to bythe Outbound Contact Center
oRevising the existing content wherever thestakeholders / clients request changes
oHelping create style guides or suggesting changesto ensure content is consistent and clear
oProof reading the existing content for errors andinconsistencies
oCo-ordinate with cross functional teams todetermine the Training needs for preparation of the content
oDraft well researched content basis the Trainingneeds to meet the end outcome
oIdentify customer needs and recommend new topics
Optimalqualification for success on the job is :
Role Proficiency :
Forsuccessful execution of the job, the candidate should possess the following :