CIEL/SEL/19249: Dy General Manager - Process Excellence Re-engineering
CIEL HR Services
Bengaluru, Karnataka, India
9h ago

Roles and Responsibilities :

Reengineering expert will be responsible to chart out transformation roadmaps for identified accounts / programs

This role will be an individual contributor role and will have team over time

This role will responsible to drive VSM / customer journey mapping exercise and identify

reengineering opportunities along with digital interventions

Identify opportunities where can support its clients to help them digitise operations

Support the BU PEX lead to provide strategic transformational solutions for clients to increase wins (top line) through Process Analysis and assessments towards automation and other appropriate digital solutions to enable Digitisation of operations

Use skill and judgment to influence and engage with senior stakeholders across the business to put forward compelling business cases and drive transformational change

Stay current with evolving trends and technologies within the space and maintain a pulse of the market

Work with senior executives, peers and partners and build their trust to bring focus on obtaining mutual success

Reporting Structure :

Process Reengineering Expert will report to BTO head

Collaborate and work closely with the BU PEX teams, various CoEs namely IPA delivery team, Business Analysis & Consulting team, Analytics team, operations leads and CRM / Sales teams

Certification : Black Belt

Experience : 12+ years

Location : Bangalore

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