Desktop Support Engineer
Unisys
Bangalore, KA, India
4d ago

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world.

Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions.

You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings : , , ,

What success looks like in this role :

Performs analysis and supports systems design for a variety of applications. Analyzes procedures and systems to refine their formulation.

Gathers information from users for analysis of problem areas. Participates in preliminary studies of potential data processing applications and supports preparation of design proposals to reflect cost, time and alternative actions to satisfy existing and future needs.

Participates in the development of detailed system specifications for conversion to programming language by staff programmers.

Key Responsibilities This is a basic-level position in Applications Support. Strives for high levels of client satisfaction for the products / solutions supported.

Capable of addressing questions regarding the installation, configuration and customization of the supported product sometimes with reference to others.

Responds to Level 1 problems in a timely and accurate manner. Develops good skill level of expertise on products and solutions being supported.

May research and resolve Level 2 support issues as required with supervision. May work on billable engagements as required to meet current client requirements.

Has awareness of new services available. Escalates product issues to a more senior Analyst of the Group when unable to resolve them with available tools and skills.

Attempts to reproduce reported problems. Documents resolutions to reported problems. Applies CMMi compliant best practices and promoting continuous process improvement.

Has awareness of applicable work products and activities. Identifies product and documentation deficiencies. The incumbent may produce the following artifacts :

  • Support Requests (Contacts)
  • Trouble Reports (ClearQuest Defects, UCFs).
  • You will be successful in this role if you have :

    Key Qualifications

  • Requires a Bachelor’s degree and one year experience
  • Develops competence by performing structured work assignments
  • Uses existing procedures to solve routine or standard problems
  • Receives instruction, guidance and direction from others
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