Big Data Support Engineer
BangaloreTech Services CS - IndiaFull-timeApply for this jobQubole is a simple, open, and secure Data Lake Platform for machine learning, streaming, and ad-hoc analytics.
Our platform provides end-to-end services that reduce the time and effort required to run Data pipelines, Streaming Analytics, and Machine Learning workloads on any cloud.
No other platform offers the openness and data workload flexibility of Qubole while lowering cloud data lake costs by over 50 per cent.
Qubole customers process nearly an exabyte of data every month. Qubole investors include Charles River, Institutional Venture Partners, Lightspeed, Norwest, Harmony and Singtel Innov8.
High quality and comprehensive customer support is one of the core strengths of the Qubole team. As a member of our Technical Support team - you will interact with users of Qubole Data Services (QDS) via Support Tickets, Chat, Email or Phone.
Support issues range all the way from simple queries about the product, to questions around achieving specific technical objectives, to responding to and troubleshooting operational issues.
Customers depend on Qubole to run their business - and our Technical Support team is the most important part of providing that assurance.
What you'll be doing
Provide resolutions and / or Workaround to customer queries / issue as appropriate
Ensure that Service Level Agreements are met for each assigned incident
Reproduce customer issues for diagnosis / further analysis, passing acknowledged Service errors to Engineering team for fixing and QA
Complete Ownership : Track Support issues through to closure upon complete agreement with Customers at all times
Willing to assist Solutions (Professional Services) team and other teams within the Company when needed or as situation demands
Visit Customers when needed
Be involved in Knowledge Sharing (Knowledge Base Articles, Documentation, Forums, Blogs, etc...)
Exhibit continuous improvement on technical knowledge and problem resolution skills and strive for excellence
Required experiences and skills
3 - 8 years of experience in Technical / Application Support
Bachelors degree in CS / Eng required, masters / Ph.D. a plus
Excellent written and verbal communication skills
Ability to read and write SQL - and understanding of one of Relational Databases such as MySQL, Oracle, Postgres, SQL Server
Comfortable with Linux with ability to write small scripts in Bash / Python. Ability to grapple with log files and unix processes
Ability to learn complex new things quickly
Occasional involvement in support over weekends / early / late shifts (6AM-10PM window at worst - working remotely)
Be a team player with an ability to work under pressure with good time management skills
Having these will set you apart as a candidate
Knowledge of Java / Python
Knowledge of AWS and related concepts like EC2, S3, ELB, VPC etc.
Experience with Hadoop / Hive and / or related technologies like Cassandra etc.
Experience supporting multi-tiered applications
Qubole is hitting that growth inflection point where we need talented people to help us scale up. Our company culture is special, and we are looking for people to join us who want to continue building a great company while going after the big data activation market.