Network Engineer - Fault Repair
Atria Convergence Technologies
Delhi
5d ago
source : Shine

Purpose of the Role

Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description

1. Assume overall responsibility for ensuring 99.99% Customer Uptime

2. Ensure that BONUs and BONTs (Switches) in the network are maintained as per norms

3. Ensure support for timely connectivity for all the cross functional teams

4. Maintain the network database and submit the required report to the reporting manager on regular intervals

5. Attend customer complaints on field and give quality resolution within the TAT

6. Provide timely resolution of technical complaints through analysis / trouble shooting

7. Monitor NMS through SMS / mails and take appropriate action based on the events

8. Analyse repeat complaints and ensure implementation of corrective measures through escalations if required

9. Avoid Churn of customers through better service within the SLA or Commitment

10. Responsible for process adherence

11. Provide structured feedback to management to provide permanent solutions to improve service level

Key Result Areas

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Desired Skills and Competencies

  • Must have two wheeler and valid driving licence
  • Must have knowledge of Networking
  • Should be comfortable working on field
  • Recruitment Specifications

    Education

    1. Graduate / Diploma holder in any discipline

    2. Knowledge of Hardware & Networking, and people from Optical fibre background are preferred

    Work Experience

    1. 1-6 years of work experience

    2. Hands on experience in Trouble shooting of Networking and Hardware

    3. Field working knowledge is must

    Required Candidate profile

    Work Experience

    1. 1-6 years of work experience

    2. Hands on experience in Trouble shooting of Networking and Hardware

    3. Field working knowledge is must,

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