As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.
Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.
The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere.
As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace.
We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together , let's transform the way the world pays.
Job Description and Responsibilities
We are seeking a System Analyst to work in the Product Reliability Engineering group in a production support capacity. The candidate will be responsible for managing, maintaining and day to day care and feed of mission critical 24*7 applications and IAM infrastructure.
You'll be working in a fast-paced environment and will be a liaison between the Product Office and Product Development. You will also be troubleshooting, investigating and resolving production issues for various business applications.
You will also be working closely with infrastructure, security and other teams as required. You will be required to work extended hours as needed to support production maintenance or troubleshooting.
You will participate in on-call rotation for 24*7 support.
Essential Functions :
Responsible for supporting critical Visa Business applications and ensuring the stability of the applications.
Perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation.
Write and maintain scripts to monitor system functionality and performance.
Apply code and operation break fixes and other proactive maintenance activities
Will evaluate the issues reported by Visa clients and members in order to provide ongoing solutions.
Performance tuning of applications
Execute decisive action to preserve and maintain service availability, performance, integrity, capacity, and security.
Participate in root causes analysis for service failure and provide resolution.
Work with ticketing application to manage tickets and maintain SLA and OLA
Bachelor’s or Master’s degree in Computer Science, Engineering, Computer Information Systems, or related technical field, followed by five (5) years of work experience.
Knowledge of production support processes, including : incident / change / problem management, and escalation procedures.
Excellent UNIX / Linux Skills and well versed with Windows OS as well.
Application server / Web server
4-5 years Experience with SAML, Federation, Forgerock / Siteminder and LDAP
4-5 years Experience with ITIL, BMC Remedy and ticketing workflows.
4-5 years Experience and willing to be on-call rotation on weekdays and weekends.
4-5 years of experience in Identity, Access, and Federation Management industry
2 years of experience in Production support working in a globally distributed team
Support after hours maintenance windows and deployment
Strong understanding of IAM concepts and features
Strong understanding of SDLC
Experience with builds, deployment, troubleshooting and production support
Strong scripting knowledge