Enterprise Network Operations SW/Application Tech Support Practitioner
Accenture
Mumbai, India
3d ago

Job Description

About Accenture : Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture Let there be change

We embrace change to create 360-degree value

  • Project Role : SW / Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 11
  • Must Have Skills : Enterprise Network Operations
  • Good To Have Skills : Network Infrastructure
  • Job Requirements :
  • Key Responsibilities : - Provide L2 Network Support and troubleshooting Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999- Flexibility towards working on shifts- Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines- Front End Internal, External, and client audits and work towards the closure of the findings

    Technical Experience : - Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto- Strong technical knowledge on configuring and troubleshooting Switching and Routine- Knowledge on Cloud Technology- Knowledge on Scripting-Knowledge on Wireless Technology- SSL VPN Configuration and Troubleshooting

    Professional Attributes : - Excellent verbal and written communication skills- Customer handling skills and good interpersonal skills - Ability to take complete ownership of the tasks - High level of initiative and innovative ideas- Positive Attitude towards work- Ability to work as Team- Work independently

    Educational Qualification : - Any Degree or 3 Year Diploma

    Additional Information : - Certification on Cloud Technology would be added advantage

    Qualifications

    15 years of full time education

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