Chatbot Developer
Citygroup
Chennai, India
12h ago

Description

About Global Consumer Technology - ODT

Citi’s Global Consumer Bank (GCB) Operations and Technology Organization is the business behind the Global Consumer Banking business

Supported by approximately 60,000 employees and contractors globally, GCB O&T is committed to delivering quality products, services, and business solutions that align to the Consumer and Citi Strategy.

It serves more than 100 million clients across the world by leveraging its global footprint and capabilities, its local presence and knowledge, and its ability to deliver a remarkable experience to our clients wherever they are.

Job Description

Position Title : Chatbot Developer

Business Group : GCG

Function / Group : Technology

Department : ODT CAI CSIPL : Chennai SEZ : GCT ODT CAI - 31180604

Location : Chennai, India

Role and Responsibilities : Business / Department Objectives :

The team’s objective is to Create remarkable customer experience by providing easy, simple, intuitive products and services, tailored for customer segments and deliver consistently across all markets and channels

Core Responsibilities :

Develop, Test and implement new software programs

Develop conversational flows for chatbots

Do the necessary data pipelining to using the chat conversations to train the AI Bot

Write and execute test scripts to test the chatbot conversational flows

Maintain and enhance chatbot platform to support multiple Bot implementations on the same

Maintain documentation pertaining to Chatbot Conversational flows, Intents, Platform configurations and best practices

Day-to-Day Responsibilities :

Deploy applications using continuous integration / deployment / develops tools

Identify ideas to improve system performance and impact availability

Resolve complex technical design issues by looking at the logs, debugging code and identifying any technical issues / challenges / bugs in the process

Possess up-to-date knowledge of technological developments in the industry

Communicate effectively to both the internal team and external stakeholders

Ability to work / collaborate effectively in a scrum team taking ownership of multiple task

Qualifications

Qualifications Required Education Experience Skills Other

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