Job Description : Summary
Manages application management teams in developing business solutions for large client accounts or group of accounts. Applies strategic and long term analyses to client needs.
Develops and implements business development growth strategies to meet revenue targets and service goals for company accounts including end to end accountability for service delivery, customer satisfaction, financial performance and application growth.
Manages large accounts or a group of medium accounts.
Essential Job Functions
Manages applications business development and account management teams in building and maintaining strong, positive business partner relationships with clients or potential clients.
Manages end to end service delivery ensuring that account specific objectives for applications services are met on large accounts;
develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns, and center operations.
Creates alternative approaches, focusing on strategic or long-term approaches, for client needs as warranted.
Ensures fiscal control by developing, monitoring and adjusting budgets and forecasts for large accounts or groups of accounts to achieve account financial targets including revenue, cost, margin and operating income objectives.
Recommends and implements changes or adjustments as appropriate.
Ensures client relationships and satisfaction are maintained by meeting current and potential applications needs, ensuring contract compliance, developing long term application strategies and monitoring and resolving client satisfaction survey results.
Creates and implements alternative strategies as needed.
Collaborates with account teams on applications business development growth strategies within the existing accounts; formulates and executes designed business development plans to meet growth targets that will increase revenue and market share while continuing to grow and expand the account(s), leverages use of innovation, works with account management teams and service delivery resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
Understands and articulates value propositions; understands and leverages operating models to ensure that appropriate, dedicated shared, on-site, off-site, offshore contractor, and company resources are available to meet client needs.
Maintains expertise in management of client relationships and applications outsourcing, understanding of applications development methodology, best practices and principles, while sharing and collaborating with other team members.
Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product.
Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances.
Performs and / or oversees budget analysis.
Bachelor's degree or equivalent combination of education and experience
Master's degree in computer science, management information systems, accounting or related field preferred
Twelve or more years of applications development experience
Eight or more years of leadership or supervisory experience
Experience working with contracts and finance and accounting knowledge
Experience working with computer industry
Experience working with company products and services
Experience working with computer systems and their use
Experience working with customer technology and support requirements
Experience working with application development and maintenance best practices
Experience working with generally accepted accounting principles and accounting software
Strong leadership skills to coordinate, oversee, develop and lead team members
Strong communication skills
Relationship building skills
Strategic thinking skills
Strong interpersonal and presentation skills for interacting with team members and clients
Strong analytical and problem solving skills
Strong organization and time management skills
Ability to work independently and as part of a team