You Lead the Way. We’ve Got Your Back At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services.
The organization is also home for several shared services that help to power American Express including procurement / supplier management, real estate & workplace experiences and sales operations & business enablement.
GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.
Role Introduction Purpose of the Role : Provide superior customer experience, customer service & alternatives through voice to American Express card members Responsibilities :
Critical Factors to Success : Business Outcomes :
Leadership Outcomes :
Past Experience :
Academic Background : Graduate Functional Skills / Capabilities :
Technical Skills / Capabilities :
Behavioral Skills / Capabilities : Enterprise Leadership Behaviors
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.