Technical Associate - Operations - ITO - Hyderabad
Genpact
Hyderabad, India
5d ago

With a startup spirit and 90,000+ curious and courageousminds, we have the expertise to go deep with the world’s biggest brands and wehave fun doing it.

Now, we’re calling all you rule-breakers and risk-takers whosee the world differently, and are bold enough to reinvent it.

Come, transformwith us.

Inviting applications for the role of Inviting applicationsfor the role of Lead Associate IT Support Executive (English Support)

  • Business proficiency in English
  • Verbal and written communication during the users’ workday / time zone.
  • Incident Management (L1 Support / L2 Support)
  • Proficiency in Microsoft Office (Excel, Outlook), Smart Sheets, Solid grasp of HTML / CSS.
  • Technical ability admins will help lead the PC lifecycle for users and accurate device selection is essential
  • Handling incoming calls, emails and chat
  • Creating of tickets, following up on the tickets built, informing users on resolution provided, confirming the issues resolved, closing of tickets.
  • Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion.
  • Highly organized and efficient
  • Ability to fit well into the team & work with global teams
  • Ability to work a large volume of cases.
  • Excellent administrative and IT skills (including Application Support)
  • The ability to work independently and in a remote team
  • Strong Interpersonal skills.
  • Must Posses

  • Experience working in a similar role
  • Business fluency in English
  • Facilitation skills including strong oral and written communication
  • Technical documentation
  • Ability to execute multiple projects simultaneously.
  • Technical skills : infrastructure skills
  • ITIL Certification
  • Qualifications we seek in you!

    Bachelor's Degree required. Preferably in Computer Science,Information Systems, or related field.

    Preferred qualifications In addition to above

  • Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude
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