Tech Support Engineer - L1/L2 (1-8 yrs) Bangalore (Others)
Innovistors Technological Solutions Pvt Ltd
Bangalore, India
3d ago
source : hirist.com

Description :

  • Excellent in English Communication : MUST ( Call center candidates in technical support for US region will be excellent fit )
  • 100% willingness to work in shifts on L1 / L2 support project
  • Hands-on with Linux / Unix Basics AND / OR L1 / L2 support work Storage basics (Good to have).
  • Preferred Storage Domain experienced candidates.
  • JD for Senior Role : MANDATORY

    Experience : 6 to 8 years

  • Excellent Communication and analytical skills
  • Storage experience
  • Networking knowledge - one who can troubleshoot and identify issue related to DNS, Proxy server, firewall etc.
  • OPTIONAL : Storage 3PAR knowledge

    Job Description :

    This project will be 24- 7 and would have three shifts.

    For each shift there will be a lead to perform the activities of :

  • Customer front-ending
  • Team handling
  • Tasks delegation and prioritization for team
  • Escalation management
  • Work load management
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