JOB SUMMARY :
The Transition process and governance Lead is responsible for defining the transition solution to meet desired outcomes for the customer and is accountable to ensure all deliverables, not limited to but including, successful planning, creation, build,development and co-
ordination of all tasks related to the transition.
The Lead will serve as the focal point for the respective portfolios ensuring that a pipeline is defined and reviewed with Global Operations so that the support team are ready to support the product / service post completion of transition activities.
Responsible to ensure that the team meets relevant industry standard benchmarks for delivery (cost, utilization) and Enterprise Service Management metrics (incident, change, problem, knowledge, etc.)
Responsible for identifying and driving improvements / efficiency opportunities through six sigma.
Although not expected to be technically hands on around configuration and build, a technical background is a must to provide experience with regards to the challenges that will be faced.
Adherence to protocols, governance, best practice and work with vendors must be demonstrated by this individual.
ESSENTIAL FUNCTIONS OF THE JOB :
Clear communication skills and evidence of delivering to executive stakeholders while handling large-scale teleconference meetings and deliveries.
Able to adapt to live changing scenarios and questions while maintaining a calm, controlled, focused and guided teleconference meeting.
Ability to work on own initiative and showcase clear experience in Transition Management and the processes that interface with the transition delivery.
Evidence of delivering Warranty to large projects with the ability to control and lead as a Technical Coordinator.
Contribute to the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the ’business as usual’ environment.
Tangibly define and monitor the effectiveness of implementations and ensures that appropriate recommendations for change are made.
Oversee the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production.
This includes operational readiness, support documentation and acceptance checklists.
Ensure service transition is planned and executed to schedule, budget and scope
Support the team as needed and ensure quality, fit for purpose transition plans including infrastructure / application support models, change management, learning& communication deliverables
Support the team as needed to complete installation activities, providing effective team leadership, including information flow to and from operations during project work
Monitor the effectiveness of installations and ensures that appropriate recommendations for change are made
Support the team as needed to assess, analyze, develop, document and implement changes based on requests for change
Contribute to business case and ROM estimates for complex projects
Promotes awareness across the team of transition planning and support process and strategy
ANALYTICAL / DECISION MAKING RESPONSIBILITIES :
Ability to assess, report and manage complex service transition risks
Demonstrate mastery of the process competency principles and practices
Ability to identify, escalate and manage project risks
Develop relationships across EY Technology
KNOWLEDGE AND SKILLS REQUIREMENTS :
Experience of transitioning complex IT projects with personal accountability for delivering to time and cost for projects typically up to $5m in value and 12 to 18 months in duration
Excellent interpersonal, communication, and organizational skills
Very good understanding of the customer strategy, services and business processes
Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis
Knowledge of service transition methodology, tools and templates
Track record of customer focus, based on openness, trust, and delivering on promises
Experience across packaged and bespoke systems and infrastructure, ideally on an international basis
Management skills to oversee more than one transition simultaneously
IT background with experience across the systems development life cycle with experience in different project phases
Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing
Demonstrates commitment to IT methodologies, processes and standards for transition planning and support
SUPERVISION RESPONSIBILITIES :
Direct supervision provided by the respective leader; frequency on a weekly or as-needed basis
The Lead is expected to act independently to deliver to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
Coaches, mentors and supports less experienced transition managers
OTHER REQUIREMENTS :
National and international travel may be required
Flexible work schedule may be required including willingness to work on shifts that will extend up to 11 PM and as the project demands beyond.
JOB REQUIREMENTS : EDUCATION :
A degree in Computer Science or a related discipline; or equivalent work experience
10 to 15 years in a corporate IT environment
5 to 10 years experience in transition project management or related technical field (application development, deployment / implementation and infrastructure)
Work experience in a professional services industry, preferred
CERTIFICATION REQUIREMENTS :
Project management certification is preferred (PMI)
Familiarity with ITIL v2 or 3 would be advantageous