Technical Analyst 3-Support
NetSuite Inc.
Bengaluru, India, IN, IN
13d ago

Job Description - Technical Analyst 3-Support (190002MG) Preferred Qualifications

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Detailed Description

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job Requirements

Job duties are varied and complex utilizing independent judgment. 5 years’ experience with Core products or six years’ experience with Applications products and have a technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

Required Skills : Technical

Technical

  • 5-10 Years of experience as an Administrator / Developer with strong working knowledge on OBIEE, BI Applications, BICS, OACS, OAACS
  • Knowledge on WebLogic Server (Security Configuration (eg Configuring LDAP, Managing users and Groups) is a must.
  • Working knowledge on Oracle Database / Essbase would be an added advantage.
  • Working knowledge on Data Science would be an added advantage.
  • Knowledge on SSO / SSL / LDAP configuration would be a big plus.
  • Knowledge on Oracle Discoverer would be added advantage
  • Should have worked on UNIX / Linux Operating System
  • Customer Management

  • Ability to understand customer problem and provide technical solution in timely manner
  • Ability to understand customer urgency and sensitivity of problem
  • Strong Verbal and Written communication skills
  • Ability to speak confidently and communicate clearly with customer
  • Ability to work well with demanding customer environment and delight customer
  • Strong Adherence to Process and be process champion
  • Product and Technology :

    Troubleshoot and resolve simple to highly complex technical issues related to OBIEE, BICS, OACS, OAACS, BI Applications and (OR) Discoverer.

    Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

    Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

    Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

    Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

    In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment.

    May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

    e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

    e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

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