Quality Manager
Amazon
Bangalore
1d ago
source : Shine
  • Establish robust quality management processes for all strategic suppliers
  • Would ensure high bar on product quality through Pre-production, In-production and post-production inspections and Testing
  • Identifying and developing relevant quality protocols and establishing quality bar working backwards from customer feedback and concern areas
  • Managing the supplier relationship on an ongoing basis including holding the supplier to quality and compliance requirements
  • Managing the supplier manufacturing process to insure they meet delivery performance and quality metrics.
  • Ensure products continuously comply with Amazon s quality, performance, reliability, as well as relevant safety and regulatory requirements.

    Identify potential problems in product design, specifications and materials, dive deep & able to drive supplier to find out root causes & solutions.

  • Will be responsible for driving down customer returns, Customer Contacts and drive high customer ratings / reviews, - Bachelor s Degree
  • 3+ years experience in managing quality in the Furniture Industry
  • Solid understanding on quality tools such as statistical process control, such as Pareto charts / 8D problem solving, FMEA, GR&
  • R, FAI (first article inspection), Cpk (statistical process capability), PPAP etc.

  • The ability to manage multiple simultaneous projects requiring frequent communication, organization / time management and problem solving skills
  • Proficient in Excel
  • Educational background in Wood Science and Technology
  • Experience with a general merchandise retailer or Furniture Manufacturing company
  • Experience in Furniture category across Categories and Material Types - Wood, Metal, Plastics etc.
  • Excellent business judgment, and a practical, common sense approach to getting things done
  • Good problem solving skills : acts decisively, promptly and confidently. Not afraid to contradict others and proactively offering solutions.
  • Creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
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