Job Description

We are Looking for a Call Center Representative that Will Be the Liaison Between Our Company and Its Current and Potential Customers.

Keeping Customer Satisfaction At the Core of Every Decision and Behavior.

responsibilities and Duties

manage Large Amounts of Inbound and Outbound Calls in a Timely Manner.

identify Customers Needs, Clarify Information, Research Every Issue and Provide Solutions And / or Alternatives.

seize Opportunities to Upsell Products When They Arise

previous Experience in a Customer Support Role, Track Record of Over-achieving Quota, Strong Phone and Verbal Communication Skills Along with Active Listening, Familiarity with Crm Systems and Practices, Customer Focus and Adaptability to Different Personality Types, Ability to Multi-task, Set Priorities and Manage Time Effectively, High School Degree

required Experience and Qualifications

candidates have Knowledge of Products and Services

experienced or Fresher Most Welcome

good Communication Skills.

Key Skills

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Qualification

Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced / Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.Arch, B.C.A