Senior Advanced Support Engineer (Siebel Technical)
Oracle
India-Gurgaon
16d ago

Preferred Qualifications

  • Bachelor's degree and at least 3 years of technology consulting or other relevant industry experience.
  • Experience working independently with minimal supervision and guidance.

    Strong problem solving and troubleshooting skills with experience exercising mature judgment.

    Demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.

    Experience with Siebel Configuration & Scripting, Workflow, Siebel Integration (EAI), EIM, Open UI.

    Experience with Siebel Tools Configuration : Modifying existing Objects, Creating new Objects, Scripting , Data model Column extensions.

    Experience with Siebel Tools Customization : Creating new entities with relationships to existing / other new entities, Modifying relationships between existing entities, Scripting.

    At least 4yrs experience working designing Siebel configuration, implementation and support directly working with Siebel Engineering and Expert services.

    Min 2 years experience developing with Siebel 15 or higher.

    2-4 years experience integrating BIP (BI Publisher) and Siebel

    experience with configuration management and change management of a Siebel environment.

    Shall have at least 1 year experience at a customer site developing in the Open UI framework on IP16 or IP17.

    Siebel application development, eScript, EIM PL / SQL and TSQL : 3 years (Required).

    Knowledge using Open UI : 2 years (Required)

    Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair / workarounds for Oracle products.

    You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress / status.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

    A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience.

    Experience with Oracle*s core products, applications, and tools is important.

    Oracle

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