Project Manager
Kolkata, West Bengal, India
1d ago

Qualification :

Bachelor's in engineering / Master's in Business Administration / Chartered Accountant / Bachelor's or Master's in Commerce or equivalent industry experience

Responsibility : Business Planning :

Business Planning :

  • Bring knowledge and understand trends, business / technology best practices, needs and guide / advise existing engagements / give inputs to planning process across people, process, technology and data solutions / recommendations in a particular functional area (domain / technology / product / infrastructure).
  • Solution Conceptualization :

  • Identify pain areas, opportunities and potential solution offerings by industry / domain with business impact.
  • contribute to new solution development, develop transformation tools and templates, productivity enhancement solutions / product ideation.
  • Lead new solution offerings development by identifying / defining use cases, writing process blueprints and walkthroughs & collaborate with technology partners / support architects for offering development.
  • Define and communicate business / technology solutions in language meaningful to stakeholders in the engagement, such as CBA, ROI, and IRR.
  • Project Support / Delivery :

  • Active involvement and ownership of Requirements and Solution Design Phase of delivery engagements, creating the business blueprint, (too heavy.
  • it should be a supporting role) identifying gaps and recommending development / process changes, system configuration design, creation of test scenarios, migration plans.
  • Provide engagement oversight in areas of specialization as and when called upon.
  • Monitor AVM SLAs , address ticket resolution escalations, and drive bestinclass process adaptation.
  • Client Expectation Management Deliver and measure value pre, during, & post delivery engagements.
  • Ensure client satisfaction.
  • Help customers execute organizational change programs.
  • Develop quality deliverables with focus on qualitative and quantitative business case, value props, roadmap, ROI analysis etc.
  • Sales Support :

  • Contribute to Account Mining & Penetration efforts with active participation in customer planning process including strategic planning phase vs execution phase.
  • Drive RFP Response & Improving Quality of Response (more business value focused), structures solutions in terms of scoping, effort.
  • Work with SME groups across domains / products to provide a complete end to end solution, including estimates and definition of critical factors, assumptions, and risks.
  • Contribute to transformational and consulting deals vs staff aug.
  • Drive oral presentations to the customers in area of domain / product expertise.
  • Client Management / Relationship Management :

  • Proactively develop relationships with functional owners.
  • Navigate client's organization to identify the right sponsors for a given solution.
  • Support alignment with third party vendor in an engagement wherever applicable (don't think this should appear here).
  • Support Expectation Management, Client Satisfaction Management, and Risk Management.
  • Deliver and measure value pre, during, and post engagement and communicate to stakeholders.
  • Market Scan & Brand Building (Added Opportunity Identification) :

  • Bring working knowledge of customer business domain and / or product within a specific industry vertical / domain.
  • Conduct secondary research on domain / industry specific solutions.
  • Bring an understanding of competitive landscape.
  • Identify key trends and forecasts in the given area of domain / industry.
  • Prepare collateral, publications, technology papers etc for distribution.
  • Work with account teams to develop and deliver new logos.
  • Work on opportunity identification, prioritization and input to the qualification process.
  • Contribute to GTM activities with partners, vendors, industry analysts etc through active mindshare gain Webinars, White papers, speaking events etc.
  • Knowledge Management :

  • Contribute TL, Design, PoV, tools, templates, case studies etc artifacts into the knowledge management repository.
  • Ensure all engagement artifacts are stored on knowledge repositories.
  • Conduct quality review of KM artifacts prior to posting.
  • People Management :

  • Active participation in recruitment activities identify and hire.
  • Coaching & Mentoring junior talent.
  • Conducting midyear and YEA feedback sessions.
  • Goal and expectation setting for new and existing resources.
  • Motivate through rewards and recognition, organize team events / initiatives.
  • Conduct Engagement Performance Reviews.
  • Demonstrate understanding and skillful handling of people issues.
  • Identify skill gaps and create training courses around domain / product areas.
  • Work with the Academy to plan the training calendar.
  • Must Have Skills

  • Salesforce Customization
  • Salesforce Configuration
  • Employee Status : Full Time Employee

    Travel : No

    Job Posting : Feb 22 2021

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