Job Summary : Primarily , responsible for the technical documentation & diagramming of networks and systems. Develop the run and operate books and detailed service catalogues for the various IT services provided by EKA global IT , per ITSM and ITIL standards.
Prepare the IT Assets register / portfolio. Assist in the development of SLAs , Policies , Standard operating procedures , operations and user manuals etc.
for all services and components in scope of EKA IT. Serve as a Technical expert in the area of system & network administration for complex IT Infrastructure environment comprising of On -
Premise and Cloud / Virtualized environment. Recommend the redesign and configuration of operating systems , networks , InfoSec settings and the systems monitoring applications.
Assist in the development of an appropriate Security Operations Centre (SOC) for the needs of EKA Software Solutions Pvt Ltd.
Candidate Profile : Associate's Degree in Computer Science or related discipline and 8 years work experience in complex systems design and support.
Excellent oral and written communications. Must have demonstrated ability to develop detailed technical documents and associated operational manuals , configuration records.
Experience of system and networking administration experience in a complex heterogeneous (multiple Linux and Windows) environment working with compute and database servers , fileservers , firewalls and networking hardware (routers , switches).
Strong OS and application knowledge with experience of different flavours of Linux , VMWare , Databases such as MySQL , Oracle or MS SQL.
Has excellent knowledge and experience of complex and heterogeneous environments comprising of different mix of OS , virtualization , On -
Premise and cloud based systems. Adept at eliciting requirements and develop appropriate infrastructure architectures to address the needs , while also ensure business stakeholder buy -
in. Desirable : Industry certifications such as Microsoft Certification (MCSE) or equivalent certification in relevant programs.
Cisco Certified Network Associate or Professional - CCNA / CCNP , RHCE , ITIL certifications etc. Advanced level knowledge of scripting to automate administration and monitoring.
Strong knowledge of system and network monitoring systems such as Nagios , MRTG , Windows Performance Monitor etc. Strong inter -
personal , documentation and communication skills , team player , able to provide technical leadership in IT group. Typical Duties : Develop all technical documentation and manuals , network & system diagrams and detailed configuration records for all IT systems (Servers , Storage & Network).
Define and document best practices and support procedures. Record the inventory and asset configuration documentation. Assist in the development of IT Services Catalogue along with the associated SLAs and performance metrics.
Develop appropriate IT Policies and SoP to meet business requirements and per the IT Services Catalogue. Plan , implement , oversee and maintain server and network infrastructures , O365 and AWS environment on the cloud.
Administration and maintenance of the Corporate IT and Dev Ops environments comprising of End User compute , Servers (AD , Windows , Linux) , network (routers , switches and firewall systems) , Storage (SAN , NAS , DAS) , VM Ware , AWS , MS Office 365 environments.
Design and implement automated monitoring , configuration management and reporting functions. Mentor / cross train team members on existing and new technologies.
Managing server virtualization technologies like VMWare Server / ESX or Microsoft Hyper - V / Virtual Server. A solid understanding of LAN / WAN networking.
Ability to troubleshoot network issues including backbone infrastructure issues. Linux administration. Active Directory / LDAP user and group administration.
Performs analysis and makes recommendations for capacity planning and performance tuning. Flexible and able to adapt to a rapidly changing environment.
Must be organized and have the ability to manage projects of short length. Participates in the design , development and implementation of security policies.
Demonstrated strong ability to multitask and prioritize with department and corporate goals in mind , Demonstrated strong ability to think strategically and tactically while acting independently under management guidance.
Demonstrated very strong ability to identify tasks , which require automation and automate them. Work with minimal supervision and can multitask by juggling priorities.,