Associate/Sr Associate- Finance Customer Support
Cvent
HR, Gurgaon
8d ago

Job Responsibilities

  • Reconciling clients account statements, contracts, usage and payments in Cvent system
  • Aid in Decision Making : Actively interact with US team and help in delinquent customer’s related decision-making
  • Accountable for reducing delinquency for assigned accounts / portfolio
  • Follow up and Negotiations with delinquent customers : Helping in high-level negotiation / queries with delinquent B2B customers by jumping on calls / emails
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics
  • Recommend accounts be shifted to an external collection agency and to be written-offs
  • Billing Inbox and Inbound Calls : Answer the internal and external email queries received in the billing Inbox & Taking care of Billing Inbound calls along with rest of the collection team
  • Reporting : Tracking assigned project performance and weekly & monthly reporting to the direct Supervisor
  • Candidate Requirements

  • Candidate should have a bachelor’s degree (preferably in Commerce)
  • Strong written communication and interpersonal skills. Candidate must possess excellent grammar, spelling, and sentence construction.
  • Candidate should have strong command in Advanced Excel, Macros and Data Analysis.
  • Should have an eye for detail and ability to resolve complex situations by leverage technology and data available.
  • Must be good with time management and should be able to prioritize between tasks assigned while concentrating on the core job.
  • Should have good understanding of Receivables / Payables
  • Preferably with prior experience in collections.
  • Should have the zeal and ability to keep themselves up to date with the product knowledge and lead with example.
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