The Leave and Disability Master Consultant / Trainer will contribute deep subject matter expertise to Leave and Disability initiatives around training and development.
The main area of focus will be developing and conducting product and service training programs, supporting operational performance and product development and implementing continuous improvements.
As a thought-leader, this position will collaborate closely with key business stakeholders, internal and external partners, and Leave and Disability program leaders to ensure the program is successful.
The Leave and Disability Master Consultant / Trainer will possess demonstrated expertise leave and disability management and in workplace accommodations with strong knowledge of the FMLA, ERISA, ADA / ADAAA, and other applicable state regulations.
The ideal candidate will be knowledgeable and have experience with Integrated Disability and Absence Management (IDAM) programs and practices.
The Leave and Disability Master Consultant will work within a team of similarly-situated subject matter experts (SMEs), providing support to our US based operational teams, as well as teams located in Costa Rica and India.
The Leave and Disability Master Consultant / Trainer must have strong self-management skills, a desire to influence and educate, and an ability to translate business needs and goals into human resource capabilities.
In addition, the Leave and Disability Master Consultant / Trainer should exhibit exceptional facilitation and organizational skills, superior attention to detail and an ability to prioritize and scale in a fast-
paced environment. This individual will possess exceptional communication, relationship and critical thinking skills, coupled with a strong customer service focus.
The primary responsibility for the Leave and Disability Master Consultant / Trainer will be to operationalize new programs and continuous program improvement initiatives, design and deliver effective training programs, and mentor the development of our operational teams.
In this hands-on role, the Leave and Disability Master Consultant / Trainer will work closely with Leaves of Absence and Accommodations (LOAA) process owners to develop best practice workflows, establish deployment strategies, create and deliver training, participate in quality and audit assessments, provide guidance to internal and external stakeholders, and be a source of expertise for LOAA operational teams.
In this role you will evaluate our needs and current practices, and create and deliver a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.
The ideal candidate will be confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance.
The trainer will also be responsible for researching and selecting the best platform to deliver and utilize training materials.
The major areas of influence are :
New Program Feature Launches
Participates as learning and development Subject Matter Expert (SME) in implementing new elements of the leave and disability program, as defined by the LOAA leadership team and in partnership with the LOAA Design & Develop team :
Contributes to operational deployment plans outlining critical and best practice launch activities
Conducts new program initiative readiness assessments and establishes goals and success indictors to ensure successful implementation
Develops and implements standardized training materials, tools and resources
Conducts post-deployment evaluations to measure launch effectiveness
Supports the ongoing incubation of new features among the LOAA operational team, many of whom are outside the U.S. in our Costa Rica and India delivery hubs
Continuous Program Improvement
The Leave and Disability Master Consultant / Trainer contributes deep subject matter expertise to the continuous improvement of all LOAA operations, as defined by LOAA leadership and in partnership with the LOAA Continuous Program Improvement (CPI) team :
Provides guidance with respect to best practices related to disability, return to work, accommodation, and leave of absence
Participates in assessments of program performance
Engages in reviewing compliance of work process flows, Standard Operating Procedures, and Service Level Agreements
Delivers data driven recommendations and best practices to improve program performance
The Leave and Disability Master Consultant / Trainer is viewed as a deep subject matter expert in the leave, disability and accommodation space :
Builds trust and credibility within the LOAA team, and with key stakeholders and partners
Influences change to ensure operational standards are met
Contributes to growing the expertise of our stakeholders by participating in summit meetings, case reviews, resolution of escalated cases and consultation
Collaborates with legal, compliance and other stakeholders on regulatory / employment liability issues as they relate to policy development relating to a leave, disability and / or accommodation
Program Consultation and Ownership
The Leave and Disability Master Consultant / Trainer is viewed as, and accessible as, a deep subject matter expert :
Serves in a consultative role to the LOAA teams and our QA department on complex cases
Consults and partners with LOAA program leaders and stakeholders to ensure programs are fully integrated across all LOAA business lines
Serves in a consultative role in the design and development of new program features and cutting edge solutions to enhance LOAA program services and performance
The Leave and Disability Master Consultant / Trainer plays a key leadership role in refining and deploying an apprenticeship learning and development model, designed to bring all members of the operational team to a sound foundational competency in the domains of leave, disability and / or accommodation :
Works with our learning team on development activities
Develops expertise-based content for learning and development initiatives
Delivers learning and training activities, as assigned and consistent with the individual’s domain of expertise
Mentors individuals, as assigned, in their professional development
Participates as a preceptor in proctored learning and development assessments
Bachelor’s degree in HR, business, education or other relevant field from an accredited university or equivalent work experience
Minimum 5 years in a consulting or leadership role in the areas of human resources, leave and disability management, workplace accommodation, return to work management, vocational rehabilitation, nurse case management, ergonomics or cognitive / behavioral health.
Minimum 4 years proven experience as trainer in a fast paced, dynamic environment with a solid understanding of effective teaching methodologies and tools
Knowledge of federal or state disability laws regarding employees with disabilities, specifically FMLA and ADA / ADAAA
Ability to travel as appropriate (60%), including foreign travel; must be able to have legal documentation (passport, travel document, etc.
in force for traveling internationally within 30 days of hire and continuously during the duration of the position specifically to Costa Rica and India.
Technically proficient in MS Word, Excel, Access, Outlook and PowerPoint
An advanced degree or 10 years’ equivalent experience in Human Resources, Business, Integrated Disability and Absence Management, Workers’ Compensation, Risk Management, Education, or some other related field
Relevant professional certification (e.g. Certified Professional in Learning and Performance (CPLP), Certified Professional Disability Management (CPDM), Senior Human Resources Professional (SPHR), Professional in Human Resources (PHR), Certified Professional (SHRM-
CP), Senior Certified Professional (SHRM-SCP), etc.).
Experience working with an both corporate and hourly workforce of significant size and complexity, particularly union and non-
union manufacturing, distribution and / or call centers
Experience working with knowledge workers, particularly programmers and highly skilled technology workforces
Experience with providing leave and / or accommodation services from outside the U.S.
Experience with leave and / or disability laws outside the U.S.
Excellent organizational and time management abilities and customer service skills
Phenomenal communication, presentation and public speaking skills
Proven ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business
Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities in a fast-paced environment
Strong critical thinking and decision making skills
Comfortable with ambiguity and ability to adapt and effectively manage change
Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards