Cloud Support Engineer I - Networks
Amazon
Hyderabad
6d ago
source : Shine
  • Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative.
  • Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.

    You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

  • Overview
  • The AWS Support team is seeking engineers that enjoy solving problems, troubleshooting complex issues, working with customers, and have a strong technical background in networking technologies including DNS, Load balancing, IPsec, VPN, SSL, TCP / IP, Routing, Switching and physical connectivity.
  • Our support engineers are also the voice of the customer and have a strong voice in to the development teams for recurring issues or feature requests.

    If you re experienced in Network / System administration, working with networking hardware and software and understand the advantages of working in a highly distributed virtual environment, you might be the person we are looking for!

  • You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
  • Every day will bring new and exciting challenges on the job while you :

  • Learn, support, and use groundbreaking technologies
  • Field and manage technical customer issues via phone, chat and email
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
  • Drive customer communication during critical events
  • Create knowledge articles, videos and other technical articles for the AWS customer community
  • Bachelor s degree in Information Technology, Computer Science, Engineering or a related field or 8+ years of experience in a technical position
  • 4+ years of experience in network / system administration Experience configuring and troubleshooting software-based (IPsec &
  • SSL) VPN solutions such as Openswan, Libreswan, Strongswan, Quagga, pfSence, Vyatta and / or Windows

  • Experience configuring and troubleshooting hardware VPN devices such as Cisco, Juniper, SonicWall, Fortinet, Checkpoint, Palo Alto and Yamaha
  • Experience managing full application stacks from the OS up through custom applications
  • Demonstrated proficiency in network administration (DNS, BGP, Load Balancing)
  • Understanding of firewall concepts and rules
  • Understanding of hardware or software Load Balancers in a large data center environment
  • Systems administration in Linux / Unix or Windows
  • Excellent network analysis fundamentals and robust troubleshooting skills
  • Strong customer focus and ownership
  • Excellent oral and written communication skills
  • Scripting / Programming experience
  • Apply
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