VP- Physical and Digital Records Management
Standard Chartered Bank
Chennai, India, Asia
8h ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. Make an impact every day with Trust, Data and Resilience (TDR) Our TDR team sits within the Group Operations function and is responsible for mission-critical areas including cyber, information, data, privacy and resilience.

These are challenges that impact our clients globally. Our TDR team develops the platforms, drives the processes and builds partnerships to benefit millions of people every day.

They thrive in providing solutions to complex issues, devote time and energy to designing new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse.

TDR chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.

Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators and achievers.

With us, you’ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve : Always on.

Always safe. Always Simple. The Role Responsibilities

The Data and Privacy Transformation Programme, within Group COO Trust, Data & Resilience, aims to uplift existing processes and controls and to improve customer experience.

This role will involve working with the various Business and Functions teams, with 2nd line Compliance colleagues and technology to design, implement & operationalise capabilities for robust, streamlined and customer centric Data & Privacy management.

The successful candidate will work in the Records Management stream of the Data and Privacy Transformation Programme. The role covers both Physical and Digital records management.

Candidates must have demonstrated experience in effective management of Record Management keeping obligations, in particular demonstrated hands-on experience managing digital records (both structured and unstructured digital records).


  • Build / refine and maintain the records management framework which covers records from creation and preservation through to disposal
  • Select, develop / implement, maintain, verify and evaluate records management systems to fit the bank’s needs from time to time
  • Collaborate with and assist Business and Functions to develop strategic plans for records management ensuring consistency where relevant
  • Drive awareness about the importance of Records Management through education, training and an awareness program
  • Work with Business & Functions and Regions & Countries to plan for the handling of legacy records
  • Gather data and documents to analyse and visualise challenges and drive for pragmatic solutions
  • Work with second line risk owner to review, enhance and operationalise foundational enablers, in particular, retention schedules
  • Assist in developing and implementing efficient, repeatable and compliant processes for Records Management across business units driving for consistency across the group
  • Develop a governance framework and control designs to ensure business units, technology teams and third parties (service providers) follow the Records Management policy and standards
  • Develop a comprehensive Records Management risk register and drive mitigation activities
  • Provide consultation and hands-on training on records management processes and practices.
  • Aid record owners to protect any legal holds and preserve essential records.
  • Maintain awareness of developments, innovations, industry best practices, and changes to regulations in the discipline of records and information management
  • Develop metrics / dashboards to track the maturity of records management practices to provide management insights
  • Our Ideal Candidate

  • Bachelor’s degree or higher qualification with extensive experience in physical and digital records management
  • Excellent analytical skills, with strong attention to details and good problem-solving skills
  • Ability to work effectively on cross functional, large scale initiatives in a multicultural environment
  • Strong interpersonal and communication skills
  • Experience with the Records Management process - classifying and indexing records, archiving records, disposing of records.
  • Experience in designing and implementing records management process and solutions
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