Role Purpose :
Reporting to the AMEA Supplier Warranty Recovery Manager, support the recovery operations in the Region to achieve the targets given, interfacing with Suppliers and with internal departments such as Purchasing, Finance, ICT and other functions.
Be responsible for preparing and distributing Warranty Expenses reports and vendor claims and actively follow up for recoveries from Suppliers.
Coordinate recoveries with Finance and Taxation departments as per calendarization. Ensure Supplier roles are timely activated in all Purchasing and Warranty systems, and that the necessary tax invoices are accurately and timely issued within SWR and to ensure with Finance, the booking of recoveries is not missed.
Support discussions with Suppliers in case of litigations / negotiations / agreements. Ensure correct migrations of Agreements are done in SAP4Hana.
Main Responsibilities :
Operatively support to achieve the warranty recovery targets of the department and consolidated recoveries for India (CE)
Analysis (Technical and otherwise) of warranty claims authorized and paid to the dealer network and transform them in vendor claims, in order to maximise the recovery opportunities.
Prepare Warranty Expenses reports and claim details for each supplier and distribute them before deadlines.
Follow-up with suppliers for amicable settlement of vendor claims created and sent to suppliers.
Actively coordinate the creation of Supplier roles and accesses into the Purchasing & Warranty systems.
Support to gather and share with Suppliers additional information about claims and their supporting documentation.
Take part in meetings with Suppliers and support in case of litigations or negotiations.
Support during new warranty agreement sign off and revision of existing agreements in the best interest of the company.
Coordinating with Quality Product Support (QPS) & Service team for discussion on Technical aspects of warranty and top contributing component failures.
Job Requirements and qualifications :
Graduate Degree in Engineering or equivalent.
Experience in multinational / multicultural companies, Product Quality / experience on Warranty /
Service functions is a plus.
Proficiency in using MS Office package (particularly Excel) and ERP / SAP Systems (QM / Warranty
modules) are must.
Good understanding of MSA, GD&T
Good knowledge of Internet applications and Outlook.
Strong problem solving and investigative skills.
Ability to multi-task and work under pressure.
Availability to Travel on request.