BPM PEGA Support
SrinSoft Technologies
Chennai, IN
10h ago

Requirements 3 - 5 years of experience Qualification B.E / B. Tech in Computers or any relevant Pre-Requisites

  • Certified in CSA
  • 3+ years experience in design and implementation of PRPC-based solutions
  • Develops and demonstrates an good knowledge of the PRPC Architecture and all PRPC design and implementation
  • Responsible for configuring business applications using Pega PRPC V7
  • Configuration of Organizational Assets
  • Export and Import Rules and Cases
  • Perform performance analysis and tuning
  • Manage security authentication and authorization
  • Provide resolution on technical issues
  • Supporting and administering Pega 7.3.x PEGA Framework and open standards (SOAP, REST or JMS) integrations
  • Install and configure Pega 7 components (PRPC, Agile Studio, AES, PMBC and RPA)
  • Worked in both Windows & Linux environment
  • Job Description

  • Member of 24x7 call team
  • Responsible for monitoring the availability of environments. Monitor Application performance and error logs to insure a high level of application availability.
  • This will include enhancing & monitoring applications

  • Participating in the build out of end-to-end systems environments, documenting procedures, including application flows and dependency diagrams
  • Working with our internal systems partners provide support for infrastructure changes such as middleware, unix and application installs
  • Escalate support issues to other groups (development, network, hardware, vendors, etc.) as required
  • Coordinate all activities and provide updates to operations and management. This includes participating or authoring incident reports and technical communications
  • Identify potential improvements to reduce the number of problems and enhance supportability
  • Participate in the transition of new applications, modifications and enhancements to production support
  • This includes the development of call scripts, monitoring procedures, standard break / fix doc
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