31 / Aug / 2019 About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -
one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Growth of Footings Assets.
Growth of Footings Liability CASA balances.
Growth of Footings Liability Term Deposit.
Achieving month on month Targets.
Ensure 100% documentation on system of all communication with the customer.
Ensure complaint resolution in agreed TAT.
Ensure minimum 80% of the VOC score is achieved.
Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
Manage the portfolio to de-risk against attrition and achieve stability of Portfolio.
Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
Serve as the one-point contact to the Portfolio customers
Keeping up to date with the Socio-economic developments in UAE and Middle-East through Internet, Magazines and Newspapers
Effective usage of Know Me Lab (De-tox Centre, Call Bank self evaluation, Customer Profiling, Call Calibration Coaching)
Constantly updated product and process knowledge by successfully attending Tests / Quizzes / Certifications.
Ensure KYC / AML updates, proper documentation, Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
Ensure compliance with the basic tenets of the Mis-selling so that complaints on Mis selling are nill.
Read, understand and comply with all provisions of the Group Code of Conduct, & Bank Values.
Ensure compliance with Local (UAE & India) and Group policy and procedures at all times.
Adhere to mandatory audit requirements and ensure no customer sensitive information is left unattended and all soft copy information is password protected
Contribute to the development of a Good and Healthy Portfolio by maintaining a complete audit trail of all customer communication.
Our Ideal Candidate
Graduate / Undergraduate
Fresher or with 1-2 years of experience
Excellent communication skills in written and verbal English
Basic computer skills
Strong Sales orientation
Apply now to join the Bank for those with big career ambitions.