Assistant Manager_SrEngineer_SOM_Pune
Pune, IN
1d ago

Role Purpose

  • Post Production support & Bug fixing incl. minor CR development.
  • Should be familiar with Amdocs products like CRM, OMS, SOM, ODO etc. (version 8.2 & above)
  • Should be able to analyze the production issues by scanning the log files / code walk-thru.
  • Should be familiar with development activities using agile methodology and automation scripts.
  • Managing the system KPI / SLA
  • Creation of scripts to automate the processes (shell scripting, python)
  • very strong understanding of CRM / OMS / SOM / ODO architecture and the integration among those applications.
  • Provide support to projects and testing.
  • Provide support during the minor / major release.
  • Able to write scripts using SQL, PL / SQL while fixing the data in CRM / OMS / SOM DB.
  • Should have at least 3 years experience in production support activities for CRM / OMS applications.
  • Experience in Fixed Line of business is an added advantage.
  • Accountabilities, Competencies & KPIs

  • Suggest improvements in the existing process to reduce the order fallouts.
  • Able to liaise with other support teams in resolving the complex issues.
  • Adherence to processes and standards defined
  • Ensure high system availability # VOIS
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