Customer Support Engineer
Thermo Fisher Scientific
Bangalore, Karnataka, IND
4d ago

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you.

Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

Responsibilities :

  • Attend all Breakdown calls and closure within the assigned service parameters of response time by proper allocation of time to achieve customers satisfaction.
  • Have complete ownership of the service delivery process for the assigned customer base.
  • Providing timely support for the Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of
  • Achievement of financial objectives as assigned and completion of the cycle of order process.
  • Achieve the assigned spares and Service revenue targets.
  • Keeping track of ensuring payment collections for the transactions done for the assigned customer base.
  • Timely completion of all the service reports, weekly reports, expense statements and any other data which is asked from time to time through Mobility Portal and emails to ensure communication flow.
  • Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve proper discipline of operations
  • Meet the Service KPIs like RT (Response Time), DTR (Days to Repair), DT (Down Time), FTFR (First Time Fix Rate ), etc set for the LSMS / IOMS service.
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