Lobby Manager
ING Vysya Bank Ltd.
2d ago

Participate in the Lobby Experience Model serving as assigned person to welcome the customer direct them as appropriate based on their identified needs and encourage utilization of self-

service channels carries a tab to help the customer navigate MB and NB as customer is waiting Take ownership of error resolution including resolving situations escalated by br staff as well as routine customer problems and referring more complex issues to supervisor or platform Follow-

up with issues as required to ensure timely and accurate resolution Possess and maintain thorough knowledge of procedures build

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