With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands and we have fun doing it.

Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for

We are inviting applications for the role of Process Associate (Customer Service)

In this role, you will be responsible to exhibit innovation and intuition in identifying areas requiring operational adaptation and / or improvement Active users of the Internet and online applications.

Responsibilities

You should respond to customer queries and concerns

You should provide support for data collection to enable the Recovery of the account for the end-user.

Maintain a deep understanding of client process and policies

Reproduce customer issues and call out product bugs

Provide excellent customer service to our customers

You should be responsible to demonstrate a capacity for critical thinking and analysis.

You should be responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Qualifications we seek in you!

Job Location : Gurgaon

Minimum qualifications

Any graduate degree or equivalent with an excellent academic record

Meaningful work experience

Excellent Interpersonal Skills.

Preferred qualifications

Relevant experience in a customer service role chat / email / voice

Effective probing skills and analyzing / understanding skills

Analytical skills with a customer-centric approach

Excellent proficiency with written English and with a neutral English accent

You should be able to work on a flexible schedule (including weekend shift)

Good attention to detail.

Kindly join below mentioned Zoom Meeting ID :

https : / / genpact.zoom.us / j / 9052644000

Timings : 12pm -3pm

Interested candidates, please share your resume at ' HIDDEN TEXT ' & ' HIDDEN TEXT ' , HIDDEN TEXT