Sr. Service Management Analyst_Configuration
OpenText
Bangalore, KA, IN
4d ago

The Sr Cloud systems analyst has accountability and ownership for the administration for support of the components within the Cloud Operations - Integration M&A and Cloud Operations / Configurations / Asset Management teams.

You are great at :

The Sr Cloud Systems Analyst is expected to have broad experience with skills in technical writing, web development, business analysis / analytics, data management, operations infrastructure system environments and distributed technologies. The candidate must be

  • Responsibilities will include, but are not limited to;
  • Create / develop and pages, portals, reports, custom applications to support the Cloud Operations - Integration M&A and and Configurations / Asset Management teams
  • Work with SME’s and management to develop long term content management strategies, record retention / versioning policies, contingency, and escrow plans for Cloud Operations documentation
  • Work cross-functionally with Tools and Automation, Asset Management, Engineering, IT, Service Management and PMO organizations
  • Assist with audit requests - SAE16, SOX, PCI
  • Work with Capacity Management, Engineering and Leadership to create and maintain timely capacity and performance metrics reports
  • Manage / create training documentation, procedures, process documentation for Cloud Operations
  • Provide the transfer of knowledge to peers in your area of expertise and assisting in the training of new hires
  • Manage documentation input, design, and layout within OpenText Confluence and OLLIE, the Document Repositories
  • Data analysis reports for management and executive management leaders view
  • What it takes :

  • Minimum of 2 - 5 years’ experience within operations in a large, diverse IT environment
  • Bachelor’s degree or equivalent experience and / or training or a combination of both
  • In-depth knowledge of the interdependencies / links across the various technologies
  • In-depth understanding of the ITIL service delivery model and best practices standards
  • Experience in establishing, measuring, and meeting service level agreements, improving availability, performance, and quality of systems
  • Strong project management skills
  • Strong coding / HTML / web development skills
  • Experience with : CMDB Security scanning / monitoring toolsets Data reporting WUI toolsets, such as Metabase, Qualys CSAM, Confluence Service request / ticketing systems, such as ServiceNow, HP Service Manager, JIRA Data analytics tool sets, such as Business Objects, SQL
  • Must be able to handle large volumes on email effectively. (MS Outlook)
  • Working knowledge of : Data Center Operations Open systems, such as Redhat Linux, HP-UX, Sun Solaris, and Windows NT
  • Knowledge and use of common industry asset management, database, and support tools
  • At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

    Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office.

    Accommodations may be available.

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