Customer Support executive
Noida, India
3d ago
source : Cutshort

Deliver extraordinary customer services by responding to customer concerns regarding customer accounts- Should have excellent communication and English language skills (written and verbal) with good typing speed- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls / emails / chat- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always- Grow and nurture customer relationships on every interaction that results in measurable Customer value- Document necessary account information and offer custom solutions that benefit the customer- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality- Balance customer interests with the interests of company- Resolve all customer queries and follow established problem ticket recording procedures as appropriate- Gather relevant information from customers as required and update it accurately to facilitate the decision process Skills : - Email Marketing, Cold calling and chat

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Application form