Customer Support executive
Unnati
Noida, India
3d ago
source : Cutshort

Deliver extraordinary customer services by responding to customer concerns regarding customer accounts- Should have excellent communication and English language skills (written and verbal) with good typing speed- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls / emails / chat- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always- Grow and nurture customer relationships on every interaction that results in measurable Customer value- Document necessary account information and offer custom solutions that benefit the customer- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality- Balance customer interests with the interests of company- Resolve all customer queries and follow established problem ticket recording procedures as appropriate- Gather relevant information from customers as required and update it accurately to facilitate the decision process Skills : - Email Marketing, Cold calling and chat

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