Key Responsibilities
Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
Guide & help sellers / vendors for completing onboarding formalities & train them on internal tools.
Handle various types of cases related to inbounding, product issues and customer complaints
Provide required inputs to seller to manage customer feedbacks
Co-ordinate with sellers / vendors & internal teams for Catalog creation & product imaging.
Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
Document processes & regularly update existing Sops
Review & suggest SOP changes required if any to the team basis input from Category managers
Handle various sets of daily, weekly and monthly business reports
Onboard new processes if required as per the business needs
BASIC QUALIFICATIONS
1. A Bachelor (or higher) degree in Science, Maths or Engineering
2. Excellent knowledge of Microsoft Office, especially Excel
3. Knowledge of email and chat clients like MS Outlook, Slack, etc.
4. Language skills : Fluent English
5. Strong interpersonal and communication skills
6. Proven ability to work effectively to tight deadlines in a fast-paced environment
7. Exemplary performance record, particularly with regard to quality & productivity
PREFERRED QUALIFICATIONS
1. Ability to effectively and efficiently complete difficult goals or assignments;
2. Demonstrated ability to engage with various stakeholders and be impactful even in difficult situations;
3. Actively seeks solutions through logical reasoning and data interpretation skills
4. Ability to make administrative and procedural decisions;
5. Contributes to a positive team environment.
6. Is data oriented with an ability to identify trends and improvement suggestions and communicate them through the appropriate channels.
7. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures efficiently
