Senior Associate
Pune, Maharashtra IN
6d ago

Job Description

Sutherland is seeking a reliable and detail-oriented person to join us as a Senior Associate - Customer Support for answering customer queries via calls / emails / chat.

In this role you will :

Communicate proficiently and effectively via voice and written channels

Treat each customer and interaction uniquely

Place orders on eCommerce sites and within the order management system

Manage returns and warranty claims within policy and contract agreements


Our most successful candidates will have :

  • Good decision-making skills
  • Keen attention to detail
  • Good understanding of computer hardware technologies
  • Customer oriented approach
  • Good knowledge of internet technology
  • Strong typing Skills : 25 words per minute with 90% accuracy
  • Good verbal and written English communication skills
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