Leading a team of Customer Service Representatives responsible for the following activities :
Obtain thorough knowledge of products offered by IB on various global exchanges
Provide end to end query resolution right from opening / funding accounts, trading platform queries, margin / trade issues, etc
Respond to retail and professional clients' inquiries via inbound calls, email and on-line chat
Create an inspiring team environment with an open communication culture
Communicate expectations, assignments and responsibilities clearly and professionally to the team
Monitor team performance and report on metrics
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Experience : 5-6 years of managing a team of 10+ members.
Education : University degree (Bachelors) required / MBA preferred
NCFM / NISM certifications in capital markets, derivatives and currency derivatives
High level of MS Excel skills required
Language skills : Fluent English
Good quantitative / analytical skills
Must have excellent communication skills (both oral and written), friendly demeanor and ability to manage and grow a team
Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ : IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers.
IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account.
IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.