DDI Security Technical Analyst
Bengaluru - Central, India
2d ago

The Offer

  • Excellent career development opportunities
  • Work in a challenging and fast-paced environment
  • The Job

    You will be responsible for :

  • Leading the DDI Operations team within Network Services and act as point of escalation for complex network incidents.
  • Identifying, planning, designing and managing the execution of internal projects and service improvement initiatives.
  • Welfare and development of the DDI services for the Bank within the established Service Level Objectives.
  • Providing technical leadership and tactical direction related to the successful resolution of network incidents along with any available workarounds.
  • Monitoring events and incidents, investigating, troubleshooting and resolving complex and high impacting incidents
  • Facilitating resource engagements and applicable escalations to management to timely resolve incidents adhering to internal Service Level Agreements.
  • Participating in root cause analysis procedures to identify known errors and implement corrective actions to prevent further incidents.
  • Being familiar with existing network infrastructure and rapidly respond to service impacting outages.
  • Working with network engineering and architecture teams to ensure network solutions are aligned with operational support requirements and the correct transition into operations support of new services and solutions.
  • Enhancing existing incident management and operations support processes and procedures.
  • The Profile

  • You have a Degree in Information Technology, Computer Science, Network Engineering or a similar field
  • You have at least 8 years of experience managing network and / or network security solutions and infrastructure including L2 / L3 operations and incident support adhering to ITIL Incident Management procedures.
  • You are a DNS / DHCP / IPAM subject matter expert with ample experience in DNS and DHCP software in large enterprise environments.
  • You have ample experience with IP Address Management (IPv4 & IPv6) and UNIX system administration
  • You have 5 years of experience managing a top-tier DDI product such as Bluecat or Alcatel-Lucent Vital QIP on large enterprise network environments.
  • You have advanced network troubleshooting skills and extensive knowledge of network protocols and technologies such as Ethernet, TCP / IP, UDP, Manual DHCP, Static DHCP, Dynamic DHCP, DNS, BIND, DNS, etc.
  • You have a strong networking background with a good understanding of network, routing & switching protocols
  • You have knowledge of Load-Balancing and Global Traffic Management, Voice over IP, Wireless, routing protocols, proxies, firewalls, routers, switches.
  • You demonstrate competency in translating customer / business requirements into DNS, DHCP, and IP address configurations and successfully position with stakeholders.
  • You have a firm understanding of IT Service Management processes (i.e. IM, CM, PM, RM), program and project management.
  • You are fluent in at least 1 scripting language (Perl, Ruby, Python, Java, Node.js) and database technology (Sybase, Oracle, MySQL, PostgreSQL)
  • You are able to manage short and long term task timelines within multiple work streams and teams.
  • You have excellent oral and written communication with the ability to clearly and effectively communicate at all organizational levels.
  • You are comfortable working in fast paced large enterprise network environments.
  • The Employer

    Our client is a leading digital solutions provider that leverages the latest and advanced technology. Their team of diverse expertise have worked with numerous companies and set a benchmark in maintaining the highest quality standards in the industry.

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