In this role, the individual works under close supervision on completing the assigned tasks. Associates are required to understand different operational techniques to ensure attention to detail.
Accuracy of processing is of utmost importance followed by speed. He / she should consistently deliver results that meet or exceed expectations & understand how the business operates and suggests changes to improve the process.
The associate needs to be a team player and should be willing to share his / her knowledge. This role would report to the Team Lead or the Operations Manager.
Key Performance Areas
Gain a thorough understanding of the business and operational area
Process allocated work to meet and exceed daily productivity targets
Identify , analyze and resolve repetitive issues regarding business knowledge
Ensure all process documents are managed and updated.
Provide reports and data as requested and support the Team Lead on escalations
Provide inputs to training and help in shaping training content.
Knowledge & Skills / Business Acumen / Education & Experience
Comfortable in a fast-paced, multi-tasked, high-energy environment
Creative and analytical problem solvers with a passion for operational excellence
A bachelor’s degree or higher is required.
Show excellent communication skills in written and oral English with the ability to face external and internal customers in a professional and mature manner.
Language specialists are required to have basic written, but comprehensive contextual understanding; ability to speak in the language is not a must.
availability and willingness to work on weekends, and outside of the "standard" work day.
To receive security clearance all candidates must undergo a background check.
Proficiency in computer applications and a flair for browsing the internet
Graduation with computer literacy.
All candidates to have good oral and written English communication skills
A bachelor’s degree or higher is required
Minimum of one year work experience in related operational areas
Exposure to MS Office