Technical Lead
Colt Technology Services
4d ago

This position is part of Indian team responsible for the support of a Citrix Platform, Windows Server infrastructure, server patch management.

This role will provide hands-on 3rd level operational support for internal customers. The role requires flexibility to work on callout or weekend and occasional out of hours work.

Ability and willingness to quickly learn new technology.

OOH availability to work on critical work.

Key accountabilities

  • Support multiple Citrix Platforms and Windows Server technology Citrix Virtual Application utilizing hypervisors like VMware, Microsoft & Citrix
  • Knowledge and / or experience on designing, developing, deploying Citrix based solutions
  • Installation / Configuration / Managing XenApp Farm (latest version 7.x), should be managing XenApp Server Farm with HA at multiple sites
  • Publishing Applications via Citrix Studio and Advanced Knowledge and work experience on StoreFront
  • Backup / Hotfix installation on Citrix server
  • Knowledge in Scripting in one or more languages, especially Powershell
  • Windows Active Directory FSMO, Group Polices.
  • File Servers DFS , Permissions and quota management.
  • Patch Management Windows Server patching and reporting .
  • Virtualization (Secondary ) - Understanding of VMware Virtualization and general troubleshooting.
  • Full ownership of problem and incident management, various audit compliance of the Windows Server environment .
  • Liaison with all Colt vendors like HP, Citrix, Microsoft, etc., for management and support of Server Hardware, OS, other software & application / s.
  • Work closely with own & other infrastructure team members across EU,UK & India
  • Flexible to perform On-Call, Out of office hours activities.
  • Other accountabilities (optional)

  • Service Now based Incident , Service & Change request handling.
  • Key performance indicators (financial and non-financial)

  • Ability to analyse complex problems, interpret operational needs and develop effective solutions
  • Ability to adopt and enable best practice in Citrix farm & Windows server administration.
  • Excellent communication skills, both written and verbal, including business writing skills
  • Consultancy skills; influences and negotiates; customer-facing skills
  • Communicates complex technical processes, mentors other team members
  • Flexible approach and an ability to operate effectively with uncertainty and change
  • Completes time-bound tasks, meeting all agreed standards of delivery; multi-tasks effortlessly
  • Takes the initiative and works independently; must be self-motivated and energetic.
  • Ability to work well under pressure and meet tight deadlines
  • Willingness to accept new challenges and proactive in acquiring new technical skills
  • Relationships and key contacts

  • Works effectively with related technical teams within Colt and at Colt customers / vendors.
  • Communicate at all levels; attends customer requirements to discuss complex technical solutions
  • Role specific requirements
  • Skills & Experience
  • Advanced Expertise in Citrix support. Day-to-day handling Citrix Infra Issues / Citrix User Issues, Farm and Servers Reports / Maintenance of all the Citrix server Farm and Citrix XenApp client Issues
  • Participate in the planning, implementation for new and existing Citrix and Windows systems
  • Citrix Profile Management and Good Exposure with Director
  • Works closely with other groups to coordinate plans and activities, including coordination of software upgrades and installation of software patches
  • Windows Server Operating system Knowledge (Windows 2003,2008,2012,2016,2019).
  • Understanding and Technical knowledge of Active Directory, Group Policy, DNS & DHCP.
  • Good Diagnostic and Analytical skills
  • Good understanding & working knowledge on cloud Citrix / Azure / Third Party
  • Good understanding & working knowledge on Antivirus solutions (TrendMicro).
  • Minimum of 10 years with at least 7 years of relevant work experience
  • Qualifications

  • Citrix / MCSE / MCP certified
  • ITIL v3 qualification
  • MCA, BE or Computer Science Graduate
  • Example Behaviours : Others


  • Be aware of colt information security, business continuity, quality and other ISO or equivalent policies / industry standards and discharge duties against them as appropriate.
  • Identify risks related to process and information security and treat / mitigate the same as appropriate
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