Business Analyst
ContactPoint 360
Kochi, Kerala
1d ago

About the company :

ContactPoint 360, Inc. is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies.

We’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago.

We’re Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand.

We trust and empower our team when it comes to providing the best human experiences. We believe in thinking and acting differently.

Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360 :

Experience : 3+years

Immediate Joiners only

Roles and Responsibilities :

  • Understand and study the subject, able to convert requirements into documents and present it in front of the team.
  • Convert the requirement to user stories
  • Help design, document and maintain system processes
  • Maintain and handle JIRA
  • Expertise to conduct technical impact and gap analysis, design and research, working as part of a technical capability team.
  • Collaborate with diverse stakeholders (team, product owners and testers) to analyze business needs, develop and document both functional and non-functional specifications / stories.
  • Apply analytical thinking during iterative analysis, development and testing activities, to provide input and anticipate and resolve issues in the identification, reporting and closing of gaps in acceptance and feasibility.
  • Work with the team and technical product owners to break down work into epics, features, stories, and specifying acceptance criteria, when working in agile teams, to enable the effective planning and delivery of work.
  • Provide subject matter expertise in specific functional or technical domains for assigned technical capability teams to drive solution development and / or resolve problems within the team.
  • Strong communication skills.
  • Data analyst is not preferred.
  • Desired Candidate Profile

  • Minimum of 3 +years-experience as a business analyst with expertise to conduct technical impact and gap analysis, design and research, working as part of a technical capability team in one or more missions to enable mission design and delivery, and as part of capacity planning and lifecycle management activities
  • Knowledge in Workforce Management System / ERP / HRMS portals
  • Proficient in Agile framework / Scrum practices
  • Has the ability to facilitate discovery sessions across multiple teams
  • Proficient knowledge in tools like Adobe XD, Qlikview, RESTful API, Webix, JIRA,GIT
  • Must have the ability in representing Use case diagrams, Activity diagrams, User story creation and management, Wireframes and Prototypes
  • Individual project handling and team handling experience is preferred.
  • Bring your own device policy (BYOD)

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