To effectively provide timely and dependable resolution to all the product related issues (functional and technical ) experienced by the customers.
Work with internal and external teams to resolve complex software issues, while investigating product defects, enhancements and limitations.
Experience : 2 years
Roles and Responsibilities :
To work on the incidents reported by customers and do the root cause analysis.
Based on the root cause analysis, come up with data correction or / and software correction proposal.
Liaise with external and internal teams to resolve the incidents reported by the customers.
Create product specific knowledge base content.
Maintain consistent and regular communication with customers on the status of their requests.
maintains poise and professionalism even with very difficult and demanding customers.
Handle and manage customer escalations effectively
Provide feedback on the product improvement.
Qualifications & Skills :
A degree in Applied Mathematics, Computer Science, Engineering or equivalent degree.
Minimum of 2 years of experience in development support / maintenance project.
Strong analytical and problem solving skills.
Must have excellent written and verbal communication.
Must have strong SQL knowledge
Should be able to debug and provide code correction in one of the languages : Scala / JAVA / Python
Knowledge and experience on any Supply Chain Management’ related solution will be an added advantage.
Well versed with the Support Processes
Ready to learn new products and functionalities
Preferred Level of Work Experience
1 3 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.