Product Manager-PERSONAL LOANS-Customer Service
Kotak Mahindra Bank
Mumbai, Maharashtra, India, IN
5d ago

Job Role :

  • Can develop a clear strategy and business rationale and work towards projects / improvements for Customer delight
  • Proven Track record of Customer Obsession
  • Has prior experience in data analytics
  • Demonstrated ability to formulate data driven decision that lead to results
  • Can think strategically and use data analysis to modify customer experience
  • Ability to conceptualize ,manage and prioritize multiple projects
  • Job requirements :

  • Has some experience in data analysis
  • Good Communication skills. Ability to understand customer issues.
  • Taking ownership of customer feedback and taking them to permanent solution
  • Apply best practices and focus on areas of improvement
  • Building rapport and coordinating with internal stakeholders.
  • Proficiency in WORD and EXCEL / PPT preferred
  • MIS Tracking
  • Eligibility :

  • Spent twelve months (applicant for same grade role) / eighteen months (applicant for next grade role) in the same division function role.
  • Applications can be made for roles in same level or one level above.

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