Senior Consultant - Customer Growth Advisory (India)
MoEngage Inc.
Bengaluru, Karnataka, India
6d ago

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS.

With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports.

We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

We are seeking Senior Growth Consultant for Customer Growth Advisory Group to work with top CXOs in India, understand their business and help them engage their customers better and achieve KPIs.

Responsibilities

  • You will apply your expertise in building world-class engagement and growth strategy for our customers, conquering business problems, addressing technical challenges using AI Platforms and technologies.
  • You will be required to utilize the frameworks, problem solving skills, data analysis and pattern recognition skills to help our customers achieve their customer growth KPIs.
  • As part of a delivery team work alongside consulting functional experts, translating business requirements into technical specifications and developments
  • Deliver technical expertise and technical leadership to customers when implementing solutions and developments
  • You will be interacting with the customer to understand their business processes and map their customer journey.
  • Education and Experience Required

  • Must be a B.Tech + MBA
  • Must have 5+ years experience in CRM, Customer Engagement, Growth Functions of digital first companies.
  • Should have led CRM / Growth functions and improved customer engagement metrics for the product
  • Personality and Attitude Required

  • Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects. Strong organizational and multitasking skills with ability to balance multiple priorities.
  • Highly analytical with the ability to collate, analyze and present data and drive clear insights to lead decisions that improve KPIs.
  • Ability to effectively communicate and manage relationships with senior management, other departments and partners.
  • Detail-oriented and must have an aptitude for solving unstructured problems. You should work in a self-directed environment, own tasks and drive them to completion.
  • Strong problem-solving skills and ability to prioritize conflicting requirements
  • Excellent written and verbal communication skills and ability to succinctly summarize key findings.
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