Back Office Executive
Alt Shift India
Lucknow, India
5d ago

Back office teams do all business functions related to a company's operations. Back office executives are the backbone of any company.

They look after the duties that keep the company running. The back office is an essential part of any company's Operations.

We are building a REMOTE / Work from home Back Office Operations team for a client's e-commerce related business.

Role

Support sales & marketing team in handling and documenting customer accounts

  • by preparing customer balances reconciled
  • by keeping the data organized and error free
  • by updating the data projects require to function.
  • Receive and Promptly Respond to Customer Queries

    Document Issues and Resolutions

    Understand and master e-commerce logistics

    Serve as a liaison between customers and management.

    Understand, learn and master new tools and technologies as and when they are taught

    Achieve daily targets and create daily reports

    Ensure everything is working in a perfect manner

    Skills

    Power user of computers - working on multiple applications, multiple windows / tabs, constantly switching between them, to deliver work at a high speed.

    Power user of Facebook as a marketing tool - specially Facebook Groups and Facbook Messenger Group Chats, USA Chatting Etiquette

    Power user of spreadsheets, forms

    Tremendous learning attitude

    Ability to research and study new concepts and apply on the job

    Remote working requirements :

    Fast computer - laptop or desktop having audio video capability

    High speed broadband internet

    Except from 10 AM to 5 PM IST, you can work any other time

    Quiet place to work and to have online video meetings

    Employees from any city within India are welcome

    Educational Qualification - Graduate in Science subjects, but not mandatory.

    The ideal candidate will have a hunger to become a productivity ninja - ability and willingness to learn new tools and techniques to automate daily tasks to accomplish more in less and less time.

    People with minimum 1-2 years experience in any field can apply. Freshers are welcome to apply if they think they've got what's mentioned above.

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