Senior Associate - GB - P & B
Willis Towers Watson
Thane, Maharashtra, India
5d ago

Senior Associate - GB - P & B180003BF

Principal Duties :

  • To handle various activities within the Placement and Billing process and to ensure that team
  • meets its business requirements on a daily basis.
  • To ensure that all parameters of performance in terms of KCO’s / SLAs are met.
  • Process critical activities with high levels of accuracy
  • Prioritize and organize work on a daily basis according to business priorities
  • Develop an in depth understanding of the technical aspects of the process
  • Ensure adherence to the Willis service standard (Willis Excellence Model).
  • Ensure ongoing, sustainable and dynamic relationships with stakeholders whilst managing their
  • expectations.
  • To update work tracker and time tracking tools accurately and on real time basis.
  • Diaries to be actioned real time.
  • U / w, Client, Broker queries to be actioned
  • Follow up with the Carrier on the Clients behalf
  • To eliminate unwarranted queries to UK SME within the team, evidence the same via emails and
  • discussions.
  • To ensure any feedback (including breach / errors) found in the process is informed to the team
  • Manager at that very instance.
  • To be flexible and ensure business needs are met all times, and must to be open to assist the
  • team and outside the team, when required.
  • Ensure that all statutory and company procedures are followed while processing work to protect
  • clients, colleagues and the business interests of the company
  • Relationship management :

  • Ensure ongoing, effective relationships with stakeholders (Internal / external)
  • Skills :

  • Good verbal and written communication skills
  • Attention to detail is vital to succeed in this role
  • Energetic, enthusiastic individuals
  • Logical thinking skillset is a must
  • Ability to learn new processes and systems, also should have the ability to adapt to changes
  • Ability to prioritise and organise tasks, work within stiff timelines
  • Ability to work independently and as part of a team.
  • Ability to work under pressure and meet tight deadlines.
  • Should be a quick learner and team player.
  • Good communication skills ( Written & Verbal)
  • Knowledge / Experience :

    Good working knowledge of the Microsoft office, particularly Word & Excel

    Qualifications :

    Any Graduate / Post Graduate

    Operations

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