Knowledge Management
22h ago

Job Description

  • The KM is responsible for end-to-end support on all the Knowledge Management activities cross the Global DCX Practice including creation and maintenance of Sales related content.
  • This role is aligned to Sales Enablement.

  • Client Reference Management The KM will be responsible for identifying, creating and maintenance of Client references / Case studies on an on-going basis.
  • This includes Case studies, Delivery Stories, Success stories, Reference Booklets, etc.

  • Sales Request Support The KM is responsible to respond to any request for information by providing Standard content on Sales pursuits as per given timelines and guidelines
  • Knowledge Repository / Portal The KM is responsible for the creation, design, evangelisation and upkeep of the Content portal / Content site (based on Sharepoint and / or Drupal and Microsoft Teams) that hosts all material for DCX
  • Content Creation The KM is responsible to collate, maintain and create Sales Collateral (Overview decks, capability presentations, headcount data, Standard reusable content)
  • Research Requests The KM maybe required to work on requests for research related requirement (secondary research). They should be able to collate content, curate it as per requirement and provide a summary.
  • Primary Skills

  • In-depth understanding of Knowledge management
  • Ability to multi-task and strict adherence to timelines
  • Ability to handle multiple stakeholders at various levels of seniority
  • Microsoft Office Teams, Powerpoint, Excel, Word
  • Secondary Skills

  • Sharepoint knowledge / KM systems knowledge
  • Exposure / Understanding of Digital Customer Experience
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