Support Account Manager Mission Critical Support
As a Support Account Manager within Global Support Services, you will have the responsibility to manage and build the support relationship with some of our key Mission Critical customers.
You will be responsible for delivering an unparalleled support experience leveraging VMware solutions. You will work closely with our engineering, sales, and product marketing teams to ensure that VMware is delivering overall superior service and support to our customers.
At VMware we have EPIC2 Values - Execution, Passion, Integrity, Customers and Community are what define us. Learn more about our values on our careers website :
What's in it for you?
VMware brings together a phenomenal group of people. The entire VMware team has created a unique business environment - one of energy, creativity, and collaboration.
We want to hire epic people who match our culture people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and own your future.
VMware (NYSE : VMW), the global leader in cloud infrastructure, delivers customer-proven virtualization solutions that significantly reduce IT complexity.
VMware accelerates an organization’s transition to cloud computing, while preserving existing IT investments and enabling more efficient, agile service delivery without compromising control.
Organizations rely on VMware, its partners and its industry-leading virtual infrastructure platform, VMware vSphere, to energize their business through IT, while saving energy financial, human and the Earth’s.
With 2009 revenues of $2 billion, VMware has more than 190,000 customers and 25,000 partners worldwide. VMware’s award-winning technology, market-
leading position and culture of excellence provide our 8,200+ employees in 40+ locations worldwide with a platform for professional growth and the excitement of being an early-stage innovator.
The VMware Global Support Services (GSS) team supports over 10,000 companies running VMware servers in over 100 different countries.
GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products.
GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing.
A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers.
The VMware GSS team members are the best of the best supporting mission-critical applications in a virtual infrastructure.
Identify solutions, have oversight and direct support requests to the proper teams and make use case information available to GSS staff when necessary to assist in problem resolution.
Alerting GSS Staff of upcoming projects or after hour activity and managing proactive support requests in relation to this.
preferably with industry certifications
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.
VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.