Service Line Manager
Fortis Healthcare
Mumbai Suburbs
2d ago

Job Description

Urgent opening for Service Line Manager in Fortis Hospital Mulund

Job Duties :

Counselling patients on services available,

Counselling patients on estimation of a procedure and planning for hospital stay

Follow up and convert existing & new inquiries by proactively calling and answering to patient queries.

Advises present or prospective customers

Influencing consumer choice and preference of service by following a prepared script to give relevant speciality information.

Documents transactions and submit reports on weekly and monthly basis

Maintains database by entering, verifying, and backing up data.

Coordinate with doctors during their OPDs and ensure seamless flow of OPD services

Maintains operations by following policies and procedures

Maintains quality service by following organization standards.

Maintains technical knowledge by attending educational workshops and individual learning from clinical team

Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications :

Graduation ( Basic Qualification ) . Any Masters degree would give more weightage

Soft Skills include Good Orator or language competencies, Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Energy Level, Persistence, Product Knowledge

Graduation is must

Please share a resume on disha.jain fortishealthcare.com

Salary : INR 1,00,000 - 3,00,000 P.A.

Industry : Medical / Healthcare / Hospitals

Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category : Voice

Role : Telecalling / Telemarketing Executive

Employment Type : Permanent Job, Full Time

Keyskills : SalesSellingService QualityCustomer FocusSoft SkillsData EntryCustomer Relation Executive

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