Job Title : Service Request Analyst, CloudOperations
Grade : IC2 orabove based on skills & experience
Purpose : Asa Service Request Analyst, you will be focused on improving time to respond, accuratedata collection for internal and external service requests.
Additionally, you will have the opportunityto create future automation and tooling that will allow us to continuouslyimprove our service.
Your role in drivingimprovements in response time, accuracy and velocity will delight our customerswith and while reducing costs of Operations.
Location : India-Bengaluru / Hyderabad
Description : Weare looking for a strong Service Request Analyst who will help ensure the24x7x365 service request function for Oracle’s SaaS services
You will leverage excellence in communication,technical / business analysis, problem solving and attention to detail tomethodically resolve issues.
Technically, you will understand the full techstack of SaaS services you support (OS, Middle Tier and Database) and are ableto dig deep into the service to determine how to best to respond to ServiceRequests.
Further, you will drive improvements through the developmentof tools and engage partner teams to drive up self-service and minimize Time toRespond.
We will look to the Service RequestAnalyst to continually review and enhance systems, methods andapplications to enable the delivery of a positive customer experience to highlyacclaimed hosted products such as HCM, Taleo Cloud Service, OracleService Cloud, Oracle CRM and more.
As a member of theOracle Cloud Operations team, you will be surrounded by willing to help individuals representing some of the brightest and most innovative minds in theindustry.
You will be a part of anorganization that prides itself on providing training, empowerment, and careerprogression.
Knowledge, Skills, Abilities, and Background
Detailed Description and Job Requirements
Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems.
Prepare flowcharting, perform coding, and test / debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Job duties are varied and complex utilizing independent judgment. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems.