We need a professional who is :
Deeply passionate about technology and keeping the systems and your knowledge updated.
Eager to work in a fast-paced dynamic environment for a quickly growing company.
Looking for high visibility and unlimited growth potential.
Willing to learn and work on additional technologies and platforms.
Strong administrative skills and a penchant for technology.
Specifically, this role will involve :
Act as an initial point of contact for all Product support requests.
Provide support via phone, chat and email.
Manage customer support issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
Respond, log and update Product support requests to logging system (Zendesk).
Remain accountable for timely and effective resolution of issues.
Coordination with the development team for effective resolution of bugs and enhancements.
Documentation of Product functionalities wherever required.
Essential experience and skills :
3-4 years of support experience on SAAS based products.
Excellent verbal and written communication skills.
Preferred Technical skills :
Windows Server, Mac
Good to have technical skills :
Azure, AWS Cloud services
Qualifications : B.E. / B.Tech. / M.E. / M.Tech. / M.S degree in Computer Science (or IT) or a related field.