L2 Support Engineer - Zendesk System (2-6 yrs) Gurgaon/Gurugram (DevOps)
Qss Global
3d ago
source : hirist.com

We need a professional who is :

  • Deeply passionate about technology and keeping the systems and your knowledge updated.
  • Eager to work in a fast-paced dynamic environment for a quickly growing company.
  • Looking for high visibility and unlimited growth potential.
  • Willing to learn and work on additional technologies and platforms.
  • Strong administrative skills and a penchant for technology.
  • Specifically, this role will involve :

  • Act as an initial point of contact for all Product support requests.
  • Provide support via phone, chat and email.
  • Manage customer support issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
  • Respond, log and update Product support requests to logging system (Zendesk).
  • Remain accountable for timely and effective resolution of issues.
  • Coordination with the development team for effective resolution of bugs and enhancements.
  • Documentation of Product functionalities wherever required.
  • Essential experience and skills :

  • 3-4 years of support experience on SAAS based products.
  • Excellent verbal and written communication skills.
  • Preferred Technical skills :

  • Windows Server, Mac
  • Good to have technical skills :

  • Azure, AWS Cloud services
  • Qualifications : B.E. / B.Tech. / M.E. / M.Tech. / M.S degree in Computer Science (or IT) or a related field.

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