Customer Service Executive Moen
Jones Lang LaSalle
Mumbai, MH
11d ago
  • Providing help and advice to visiting customers in case any help they ask for.
  • Communicating courteously with customers by telephone, email and face to face.
  • Investigating and solving customers' problems.
  • Handling customer complaints or any crises, such as security issues or a customer being taken ill.
  • Keeping accurate records of discussions or correspondence with customers.
  • Producing written information for customers, often involving use of computer packages / software.
  • Developing feedback or complaints procedures for customers to use.
  • Get customer feedback and liaise with PM for any remedial action.
  • Perform all work as assigned by the APM as deemed necessary to maintain and operate the Property at an optimum level.
  • Responsible for reception cleaning.
  • Maintaining visitor management record.
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